Peak Haven Escape to Tranquility

Changes

If you want to change any detail of your confirmed booking, we use reasonable endeavours to make the changes. However, we must receive your notice in writing by email. We may agree to accept notice over the telephone, but this should be arranged with us first.

If you wish to change the dates for your booking this can be carried out for an admin fee of £30.00 (payable at the time of amendment), however dates cannot be changed within 6 weeks of your stay. Dates can only be changed to another date within the same year as your original booking, any difference in price you will have to pay the extra.

Bookings cannot be transferred to other people. Only guests listed on the original booking form will be allowed to stay in the caravan.

If you wish to change the lead booking name this can be done for an admin fee of £30. This cannot be changed within 6 weeks of your stay.

Extras – any added extras (i.e. Early check in, pets,) cannot be removed from the booking within the 6 weeks period before your stay.

​Full cancellations

If you must, or want to, cancel your booking after it has been confirmed, you must email (coralynpickard@aol.com) as soon as possible. The day we receive your notice by email from you to cancel, is the date on which we will cancel your booking. Our confirmation in writing will confirm receipt of your cancellation. If you cancel, you will have to pay a cancellation charge based on the number of days before the arrival date at the property that we receive notice, as shown below. The cancellation charges below have been calculated as a genuine pre estimate of the losses we would incur in the event you cancelled your holiday within the stipulated time period.

Number of days before the start date of your trip that we receive your notice to cancel.

30 days or more before the stay begins 40% refund

15 to 29 days before the stay begins 10% refund

4 to 14 days before the stay begins 5% refund

3 days or less before the stay begins 0% refund

​Cutting short your stay

No refunds are payable in the event you cut short your stay.

Cancellations due to government public health measures

If your booking is cancelled because UK government public health measures mean the caravan park is unable to open, you may choose to:

– transfer your booking to a later date free of any administration charges, subject to availability – you will have to pay any difference in price if the cost of the new booking is higher or be reimbursed the difference if the cost of the new booking is lower.

– obtain a refund of the amount already paid by you for the booking.

Cancellations due to illness or bereavement

No refunds or amendments will be given if you must cancel your stay due to any circumstances which may arise. (including the need to self-isolate)

Cancellations or changes by the owner

The owners and service providers do not expect to have to make any changes to your booking. However, sometimes bookings must be changed. If we do, we will contact you (by phone if reasonably possible in the case of a significant change or by email in the case of a minor change) as soon as is reasonably practical. We will explain what has happened and let you know about the change. However, we will have no further liability to you.

Cancellations by us, the owner or service providers

If we cancel your booking or are prevented from providing the accommodation you have booked, you may obtain a refund of the amount already paid by you for the booking. However, we will have no further liability to you.

All late Payments will incur an additional £30 late payment fee. Late payments will only be granted in the case of at least 50% of the holiday being paid. This must be pre-arranged.

​Events Beyond Our Control

Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation, if our contractual obligations to you are affected by “Events Beyond Our Control”. For the purposes of these Booking Conditions, Events Beyond Our Control means any event beyond our or the Owner’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination (including epidemics, pandemics and the ongoing effects of the Covid -19 pandemic) or natural disasters such as floods, earthquakes or weather conditions which prevent you from travelling to the travel destination and/or make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the Owner’s control.

As with all holidays we advise that you take out necessary travel insurance to cover any eventualities which may occur. This is your personal responsibility.