Booking Terms and Conditions

THE HIRER MUST BE OVER 25 TO BOOK THIS CARAVAN

 All Booking Terms and Conditions are Non-Negotiable and Apply at All Times

1. IMPORTANT: High Tech Wi-Fi has been installed which can be updated and fixed remotely by the supplier (This is nothing to do with Whitehouse Leisure Park and errors cannot be rectified by them). THIS IS NOT TO BE TOUCHED UNDER ANY CIRCUMSTANCES. If the reset button is touched even by accident, you will cause the system to crash which will result in a £150 call out fee by the supplier as this cannot be fixed remotely. This bill will be passed on to you. If anything is wrong with the Wi-Fi, email us at enquiries@cozycaravanz.co.uk and we will ring the supplier to repair it remotely. You have been warned. 

2. Bookings: Upon receipt of your enquiry, the caravan can be provisionally booked. This will be held for a period of 5 days only, by which time a booking form must be completed and deposit paid. If no booking form and deposit is received within this period, then the provisional booking will be cancelled. We reserve the right to cancel the booking and re-advertise the caravan. 

3. Payment: There is a £50 non-refundable retainer required, payable within 5 days to secure your booking. The remaining balance, is to be paid no later than 6 weeks before your holiday is due to start. 

4. Non-payment: If no contact or payment is received by the due dates, the booking will be cancelled with no refunds and the dates will be re-advertised. 

5. The caravan will be available to the hirer during the period shown on the confirmation letter from the owners. 

6. The caravan sleeps a maximum of 6 people and at no time must this be exceeded. Only registered occupants are allowed to occupy the caravan, if any unauthorised person is found you will be asked to leave the site, forfeiting the rest of your holiday with no refund. 

7. Access to Caravan: The Caravan Owners or their representatives shall be allowed access to the holiday caravan at any reasonable time during any holiday occupancy. 

8. The caravan is only available for hire by families and responsible couples. Whitehouse Leisure Park cannot accommodate same gender groups and will not tolerate any breach of this rule. There can be no stag, hen or bingeing parties, no exceptions. Any breach of this condition will result in you forfeiting the rest of the holiday with no refund. 

9. Pets are not allowed under any circumstances. People bringing pets will be asked to leave the site with no refund and you will be charged £100 for a deep clean of the caravan. This is site policy. 

10. Strictly NO SMOKING inside caravan. The lighting of candles, Incense sticks etc and smoking is not allowed under any circumstances as a fire prevention measure. Smoking is permitted on the grassed area around the caravan, please ensure you clean up afterwards. 

11. The area surrounding your hire caravan must be kept clean and tidy at all times. 

12. Park speed limits must not be exceeded. 

13. Whitehouse Leisure Park is a family holiday park and anyone whose unreasonable conduct causes a nuisance to any other persons will be asked to leave, forfeiting the rest of the holiday with no refund. 

14. Please keep noise to a minimum. Show consideration to other caravan owners and occupiers at all times. 

15. Litter and refuse must be disposed of in the designated areas provided by the park. These are shown on the supplied map. 

16. Housekeeping may charge for disposal of anything left at the caravan and in turn this will be charged to you. 

17. Please remove all dirty footwear on entering the caravan. 

18. Do not disarm smoke alarms or carbon monoxide detectors. 

19. All electrical, domestic goods and heaters must be switched off upon leaving the caravan (except the fridge). 

20. Sheets, pillowcases, duvet covers and other linen items are not provided unless paid for at the time of booking. (Minimum of 3 days rental for linen) 

21. Park rules apply at all times. 

22. Whitehouse Leisure Park and ourselves will not be responsible for any personal loss or injury, however caused or sustained to any person or vehicle (including any persons under age 18 years of age). 

23. The caravan owners reserve the right to refuse any booking without any obligation to give a reason. 

24. All electrical appliances in the caravan have undergone annual safety checks. Use of your own electrical items are at your own risk. Any Person using their own electrical equipment and causing damage to the caravan electrical systems will be charged for the repair of those systems. 

25. Damage / Extra cleaning: All bookings are accepted on the condition that the Caravan is left in the same state of repair, order and cleanliness both inside and outside as at the start of the holiday, should you not have time to leave the caravan as you found it, there will be an additional charge of £50. It is agreed that the person who made the booking will pay for breakage and / or damage and extra cleaning over and above the standard cleaning. We are charged £10 for the removal of rubbish from the caravan and this will be deducted from your deposit if applicable. 

26. The Caravan must be vacated by 10.00 am on the day of departure and please time your arrival to be not before 3.00 pm. 

27. If linen has been provided for you, please strip the beds and put everything including towels into the black bags provided. (This is a covid prevention measure) Thank you 

28. The pillows and quilts provided along with the mattress cover are all covered in wipeable material as A covid prevention measure. These are not to be removed or damaged. Any that are removed or damaged will result in you being charged for a replacement, this charge will include a replacement pillow, quilt etc as these items will have to be replaced due to the risk of contamination.